PRODUCT RETURN

You can return the product within 8 working days if you change your mind that you will not have the product. Shipping cost is yours. The product must be undamaged. When I receive the product undamaged, I will refund the purchase price in full to your account. Each of my products is photographed before being shipped to you for abuse. In the case of a product return, you must send me photos of the product as proof that the product is intact, undamaged AND as sent. Please return products in cardboard packaging, protected and sent as fragile. You also send a copy of the document that you sent the product to my e-mail. If the product is damaged when you return it, I will not refund your money.

CLAIMS

Complaints are considered only if you receive the product damaged. The customer must send a copy of the issued invoice and a picture of the damaged product to my e-mail. In this case, you will receive a full refund. If you yourself damage the product while opening the packaging, the complaint is not taken into account. Sent proofs (INVOICE, PHOTOS OF THE PRODUCT) are processed within 4 working days (excluding holidays, vacations, absences). No refund or exchange of the product is possible. 

ADVANTAGE 

It applies if you want to get a picture painted according to my intuition. First, you pay an advance payment of 40% of the value of the painting. You get everything by e-mail, you sign to agree to the terms. I only start painting when 40% of the value is paid to my account. Production time one week to one month. It depends on the level of difficulty, the materials, my time. Which is paid with an advance payment, even if you don't like the picture or change your mind in the meantime, I will not return the advance payment. You return the product you don't like undamaged. Shipping cost is yours. When I receive the remaining payment for the painting, I will physically send the product to you. The time for the settled balance of the purchase depends on when I finish the painting (usually up to one month at the most). I will let you know when I finish the painting. Shipping cost and packaging are mine. Customs duties and taxes in your country are your cost. Take a look here.....Before I physically send the product to you, I take a picture of it so you know that the product is sent to you undamaged. I will send you the pictures, the document about the shipped product and the issued invoice by e-mail. If the product arrives damaged, let me know and take a picture. You can find all the information in the business conditions section. Please read and take your time.

COPYRIGHT

The web pages are copyrighted. The text or individual parts of the text may not be used for any commercial or non-commercial purposes without the prior written consent of the author.

PERSONAL DATA

The statement applies to the sale of ODD products - Violet Love, Jana Selič Personal data is used by me in accordance with the applicable Personal Data Protection Act. Personal data are data about your identity and other data that you provide for the purchase of a product. My website states which information is required for an online purchase or order of products. I only store personal data when you provide it to me when placing an order. You can send the order and personal data to me electronically, contact me by phone +386 585 471, e-mail info@buyart-violetlove.com Your personal data is strictly protected. I only use them for the purpose for which you specified them (purchase of a product or order).

Your personal data will not be passed on to third parties under any circumstances.

SHIPPING COSTS

Within the EU: €11 EUR

I ship just in Europe.
Important shipping note to UK-based customers

As the UK is no longer part of Europe, customs are likely to be charged when you purchase from my shop. Unfortunately, I can't include this in the shipping fees. Your local mail company will charge the fee when applicable. For more info about international shipping to the UK, visit this page: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

PUBLIC LOW DATA

My personal supplementary work notification number is 20874, registered 30.08.2024, Jana Selič - Violet Love, Slovenia. 

Article 13 of the Act on Prevention of Illegal Work and Employment (Official Document of the RS, no. 32/14 and 47/15 - ZZSDT and 43/19). A6 and B2. 

 

Contact: info@buyart-violetlove.com

 

 

I wish we have a pleasant cooperation. Everything can be solved in a good vibration.

And I also ask for your patience if I don't answer you right away. I'm probably working, away, on vacation or on sick leave.

 

Jana Selič - Violet Love